Exchanges and Returns

Exchanges and Returns (returns are exclusively online)

At Huxia Sport, Lda, we strive to ensure that your order is delivered fast and in the best possible condition; nevertheless, if you notice any discrepancies in your order, we want to get to the bottom of it as soon as possible.


So, if you want to return or exchange the product you received, we've outlined the choices accessible based on the reason for the return/exchange:

  • Product damaged while shipping

If you notice any damage to your order during shipping, please contact us via the current communication channels (tlf: +351 968572105 or email: huxiasport@gmail.com), and the product must be returned in its original packing with all accessories and presents. Huxia Sport, Lda will cover the shipping charges for the return of the product.


  • Product with anomaly/manufacturing defect

If you discover any anomaly/manufacturing defect in the purchased product, you must contact us via the existing communication channels (tlf: 968572105 or email: huxiasport@gmail.com) and send photographs of the damaged product, which must be returned in its original packaging with all accessories. The retur's shipping expenses


  • In this scenario, and in accordance with current legislation (DL no24/2014 revised by DL no78/2018), you have a period of 14 days to convey your wish for a free termination of the contract through the existing communication channels (tlf: 968572105 email: huxiasport@gmail.com). The item must be returned in its original condition and packing. The consumer is responsible for the transportation charges involved with the return in this scenario.


  • Get a refund (Online Exclusive)

If a refund is required, the customer can choose between Huxia Sport, Lda store credit, or the payment method used by the customer. If the consumer paid by ATM or bank transfer, the customer must submit the necessary bank information for refund.